Frequently Asked Questions
Everything you need to know about your Venroy order, shipping, and returns.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-10 business days depending on your location. Free shipping is available on orders over a specific threshold.
What is your return policy?
We accept returns on full-priced items within 21 days of purchase, provided they are in original condition with tags attached. Please note that sale items are eligible for store credit only, and final sale items cannot be returned.
How do I find my correct size?
Each product page features a detailed size guide and fit notes. Our collections are designed for a relaxed yet refined fit; if you are between sizes, we generally recommend sizing up for a more comfortable silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for eligible regions.
How should I care for my Venroy linen pieces?
To maintain the quality of our signature linen, we recommend a cold hand wash or a delicate machine cycle with mild detergent. Always air dry in the shade and avoid tumble drying to prevent shrinkage.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly to ensure fast delivery. If you need to make a change, please contact our customer care team immediately. Once an order has been dispatched, we are unable to cancel or redirect it.